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Understanding the

NAR Lawsuit Settlement

What You Need to Know

In March 2024, in response to a pending lawsuit judgment against them, the National Association of Realtors® released a set of proposed policy and practice changes that will reframe the relationship between real estate professionals and buyers. To be clear, the industry’s fiduciary commitment to the best interests of clients hasn’t changed, but the way agents and buyer clients formalize professional relationships will.

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Changes to the Homebuying Experience

As a homebuyer, this proposed settlement means there will be some changes to your real estate experience:

1. Required Buyer Agreements

Prior to this settlement proposal, it was acceptable (though not widely practiced) for buyer’s agents to forge relatively informal, unwritten agreements with their clients regarding service. Following these proposed changes, buyers must sign a service agreement with a real estate professional in order to be shown homes. 

2. Buyer’s Agent Compensation

Prior to the proposed changes in the settlement, buyer’s agents were compensated via a cooperation agreement with the seller and seller’s agent facilitated by the multiple listing service. While this sort of cooperation is still allowed, the MLS is no longer allowed to coordinate it. Buyer’s agents will now be responsible for negotiating their own compensation with clients.

FAQ

As a homebuyer, these changes will require new, important conversations between you and your real estate professional. A buyer service agreement will formalize your agent’s fiduciary responsibility to you, further protecting your interests. It will allow the opportunity for real, transparent communication with your agent around compensation, offering you a clear understanding of the cost of services and how those services benefit you. 

These conversations will ultimately set buyers up for greater success in their transactions. More buyers will start the home search process with a clear understanding of their strategy, how their agent will support them, and what it will take to get to the closing table. 

Two major changes: First, compensation offers to buyer’s agents will no longer be displayed on the MLS, and the MLS won’t be allowed to facilitate commission cooperation between the buy and sell sides of transactions. Second, all buyers will be required to sign a buyer agreement with their agent outlining service terms, including commission requirements.

Yes. Luxury Presence has created a strategy guide for agents seeking advice on negotiating buy-side compensation. Get your copy of The Future of Buy-Side Compensation here

The best agents have shifted their thinking from the top line to the bottom line. They're obsessed with the client experience. They're taking action very quickly to level up the technology in their businesses because they understand it's the only way to deliver strong profitability and a world-class client experience.

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How I Work With Buyers

As my client, you can expect nothing but the highest level of service and counsel. I take my fiduciary commitment to you extremely seriously and believe that the best way to advocate for your best interests is through preparation. For each property my clients consider, I create a complete set of market research, potential pricing and offer strategies, contract negotiation tactics, and more.

Before the NAR lawsuit settlement proposal, some buyer’s agents were able to get away with doing the bare minimum. Thanks to assumed cooperation with the seller, they might get paid for simply showing up, unlocking doors, and pushing papers. 

While that was never my approach, it is now no longer the world we live in. As my client, you can rest assured that I will provide you with expert-level service and advice throughout our professional relationship.

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Testimonials

Read what our clients have to say about working with us.
"At Rennie, I’ve grown alongside the company - leading major projects, supporting others’ growth, and being inspired daily by our culture of trust, care, and excellence."
"At Rennie, I’ve grown alongside the company - leading major projects, supporting others’ growth, and being inspired daily by our culture of trust, care, and excellence."
Cody M.
"I chose Rennie for its people and culture. It’s a fast-paced environment that drives growth and new challenges. I’ve learned more in three years here than anywhere else."
"I chose Rennie for its people and culture. It’s a fast-paced environment that drives growth and new challenges. I’ve learned more in three years here than anywhere else."
Natalie G.
"Being part of rennie’s intelligence team has expanded my understanding of the economic, demographic and political forces shaping housing and given me meaningful exposure to the development community."
"Being part of rennie’s intelligence team has expanded my understanding of the economic, demographic and political forces shaping housing and given me meaningful exposure to the development community."
Roman M.
"Trust means knowing we do our best and follow through. As the Payroll Manager, I value my team’s confidence in my accuracy and integrity. That mutual trust builds accountability, respect, and collaboration."
"Trust means knowing we do our best and follow through. As the Payroll Manager, I value my team’s confidence in my accuracy and integrity. That mutual trust builds accountability, respect, and collaboration."
Victoria Y.
"Brad was fabulous during the sale of our property! He was always there to give valuable advice, wise counsel, and 24/7 availability. He even helped us move some furniture!"
"Brad was fabulous during the sale of our property! He was always there to give valuable advice, wise counsel, and 24/7 availability. He even helped us move some furniture!"
Nick O.
"My husband and I recently sold our townhouse with Brad and Tom Allison. We heard good things about them and were not disappointed. Both Allisons are hardworking and committed to excellence."
"My husband and I recently sold our townhouse with Brad and Tom Allison. We heard good things about them and were not disappointed. Both Allisons are hardworking and committed to excellence."
Catherine & Dale T.
"Brad helped my wife and I find the perfect place. He was very knowledgeable, quick to respond, and guided us through the entire process from start to finish. Would happily recommend Brad to anyone."
"Brad helped my wife and I find the perfect place. He was very knowledgeable, quick to respond, and guided us through the entire process from start to finish. Would happily recommend Brad to anyone."
Richard W.
"Brad just sold my home and helped me buy my new perfect home. I am so grateful. Not only did Brad have patience with me while I viewed many, many listings."
"Brad just sold my home and helped me buy my new perfect home. I am so grateful. Not only did Brad have patience with me while I viewed many, many listings."
Christiana W.
"Brad is great to work with! He is friendly and trustworthy. His networking and social media skills are on point. He will make sure to address all of your concerns and answer all of your questions. Highly recommend!"
"Brad is great to work with! He is friendly and trustworthy. His networking and social media skills are on point. He will make sure to address all of your concerns and answer all of your questions. Highly recommend!"
Paula G.
"Having Brad help us in our first house hunt proved to be a great choice. He was incredibly personable, diligent, and prompt with his communication."
"Having Brad help us in our first house hunt proved to be a great choice. He was incredibly personable, diligent, and prompt with his communication."
Scott & Jenn A.
"Brad was a pleasure to work with! He made the whole process of selling my place stress-free, alleviating all my worries by answering every single one of my questions."
"Brad was a pleasure to work with! He made the whole process of selling my place stress-free, alleviating all my worries by answering every single one of my questions."
Cameron B.
"We had the pleasure of working with Brad through both the buying and selling processes. He was very patient, knowledgeable, and quick to respond to any questions or concerns we had."
"We had the pleasure of working with Brad through both the buying and selling processes. He was very patient, knowledgeable, and quick to respond to any questions or concerns we had."
Derek & Sarah T.
"Gena sold us into our townhome, which we loved for years, and when the time was right, she listed the home and sold it for us."
"Gena sold us into our townhome, which we loved for years, and when the time was right, she listed the home and sold it for us."
Ali C.
"Gena is hands down the best realtor I have ever worked with. She was able to negotiate a successful purchase for me in this crazy market."
"Gena is hands down the best realtor I have ever worked with. She was able to negotiate a successful purchase for me in this crazy market."
Debby D.
"Thank you for helping me through this process. I really appreciated your no pressure way of guiding me to what was best for me. I appreciated all the little extras you were able to negotiate for me"
"Thank you for helping me through this process. I really appreciated your no pressure way of guiding me to what was best for me. I appreciated all the little extras you were able to negotiate for me"
Carmen
"Andrew and Gena - Truly a 5 star review! Within 7 days of my townhome being on the market we received multiple offers and our home sold for well over asking price."
"Andrew and Gena - Truly a 5 star review! Within 7 days of my townhome being on the market we received multiple offers and our home sold for well over asking price."
D. Dhami
"I have had the privilege of working alongside Gena Belanger and Andrew Laurie on numerous real estate transactions over the years, spanning residential sales, new developments, and commercial properties. Gena and Andrew are consummate professionals whose direct yet personable approach ensures that every transaction is handled with efficiency, integrity, and the utmost care for their clients’ best interests. Their ability to combine strong business acumen with a genuinely pleasant demeanor makes them a true pleasure to work with. I am pleased to provide my highest recommendation to anyone seeking a trusted and results-driven real estate team."
"I have had the privilege of working alongside Gena Belanger and Andrew Laurie on numerous real estate transactions over the years, spanning residential sales, new developments, and commercial properties. Gena and Andrew are consummate professionals whose direct yet personable approach ensures that every transaction is handled with efficiency, integrity, and the utmost care for their clients’ best interests. Their ability to combine strong business acumen with a genuinely pleasant demeanor makes them a true pleasure to work with. I am pleased to provide my highest recommendation to anyone seeking a trusted and results-driven real estate team."
Gerry H.
"Gena has recently completed a ‘challenging’ sale for us!"
"Gena has recently completed a ‘challenging’ sale for us!"
Doug & Diane M.
"Gena was extremely professional, friendly and an absolute wealth of knowledge on both the purchase process and the area."
"Gena was extremely professional, friendly and an absolute wealth of knowledge on both the purchase process and the area."
Kerry & Dan
"Gena was an absolute pleasure to work with. She knew all the areas that wouldn’t work for us and all the areas to recommend. Gena was fast, efficient, easy to contact and extremely helpful. She recommended mortgage brokers, lawyers, everything to make our purchase of our first home smooth and problem free. She got us a great deal from a developer and now we have our dream home!"
"Gena was an absolute pleasure to work with. She knew all the areas that wouldn’t work for us and all the areas to recommend. Gena was fast, efficient, easy to contact and extremely helpful. She recommended mortgage brokers, lawyers, everything to make our purchase of our first home smooth and problem free. She got us a great deal from a developer and now we have our dream home!"
Nikii B.
"Laura was the best real estate agent we could have asked for! We had a lot of questions being first time homebuyers. Her patience and knowledge guided us through the process, helping us feel comfortable with our decisions. She was in constant communication with us in the fast paced market to make sure we were up to date with listings and information. Visiting open houses with her she was honest and professional, while also making the experience enjoyable. Laura was the perfect agent for us and we can't thank her enough for all of her help and expertise!"
"Laura was the best real estate agent we could have asked for! We had a lot of questions being first time homebuyers. Her patience and knowledge guided us through the process, helping us feel comfortable with our decisions. She was in constant communication with us in the fast paced market to make sure we were up to date with listings and information. Visiting open houses with her she was honest and professional, while also making the experience enjoyable. Laura was the perfect agent for us and we can't thank her enough for all of her help and expertise!"
Haley & Chad K.
"Luk was wonderful to work with as our realtor! As a first time home buyer, we truly appreciated his knowledge on homes we looked at, efficiency with answering questions and arranging showings."
"Luk was wonderful to work with as our realtor! As a first time home buyer, we truly appreciated his knowledge on homes we looked at, efficiency with answering questions and arranging showings."
A&S Bedard
"We love Theo! He is fantastic to work with! He knows the market well and helped us sell and buy successfully."
"We love Theo! He is fantastic to work with! He knows the market well and helped us sell and buy successfully."
Christina L.
"We would recommend Theo as your real estate agent hands down! Whether you are buying, selling or both, he definitely gets the job done and will exceed your expectations!"
"We would recommend Theo as your real estate agent hands down! Whether you are buying, selling or both, he definitely gets the job done and will exceed your expectations!"
Colette B.
"Wow, Theo swooped in like a boss and negotiated a deal for us in a very tricky metro-Vancouver housing market."
"Wow, Theo swooped in like a boss and negotiated a deal for us in a very tricky metro-Vancouver housing market."
Lee T.
"Highly recommend Theo to anyone purchasing or selling a property! Theo led us through each stage of the process with great care and professionalism, negotiating on our behalf and securing our new home. The most memorable part of our experience was the time he took getting to know us and our needs. While Theo will remain our Realtor of choice, we are glad to call him our friend."
"Highly recommend Theo to anyone purchasing or selling a property! Theo led us through each stage of the process with great care and professionalism, negotiating on our behalf and securing our new home. The most memorable part of our experience was the time he took getting to know us and our needs. While Theo will remain our Realtor of choice, we are glad to call him our friend."
Tamara W.
"Couldn't recommend Theo and his team more! From the first interaction Theo was energetic, knowledgeable, and professionals. He took the time to make sure he understood our goals and criteria, and as first time home buyers he was extremely helpful and available throughout the entire process. We found our dream home and Theo ensured we were well represented and provided valuable insight and opinion which we relied on, resulting in a successful purchase we couldn't be more thrilled about. 5 stars!"
"Couldn't recommend Theo and his team more! From the first interaction Theo was energetic, knowledgeable, and professionals. He took the time to make sure he understood our goals and criteria, and as first time home buyers he was extremely helpful and available throughout the entire process. We found our dream home and Theo ensured we were well represented and provided valuable insight and opinion which we relied on, resulting in a successful purchase we couldn't be more thrilled about. 5 stars!"
Maddy F.
"Theo is a delight to work with. As a first time home buyer, he was always there for me with so much patience, kindness, and easy to understand explanations for all of my many questions. Theo took the time to get to know me and helped nudge me along the way with careful guidance at each step. I can’t imagine doing this without him, and I look forward to working with Theo again when it’s time for me to level up my home."
"Theo is a delight to work with. As a first time home buyer, he was always there for me with so much patience, kindness, and easy to understand explanations for all of my many questions. Theo took the time to get to know me and helped nudge me along the way with careful guidance at each step. I can’t imagine doing this without him, and I look forward to working with Theo again when it’s time for me to level up my home."
Alison B.
"Theo is an exceptional realtor who brings honesty, boundless energy, and a warm heart to the table. His candid advice, enthusiasm, and genuine care for his clients make him a standout choice for all your real estate needs. Highly recommended!"
"Theo is an exceptional realtor who brings honesty, boundless energy, and a warm heart to the table. His candid advice, enthusiasm, and genuine care for his clients make him a standout choice for all your real estate needs. Highly recommended!"
Matt G.
"Theo was very prompt, efficient, and reliable in helping us to close on a townhome. He fully understood what we were looking for and also took the time and trouble to show us some options outside of what we thought we wanted so that we had better points of reference when we finally made our decision."
"Theo was very prompt, efficient, and reliable in helping us to close on a townhome. He fully understood what we were looking for and also took the time and trouble to show us some options outside of what we thought we wanted so that we had better points of reference when we finally made our decision."
Lydia F.
"We’ve gone back to Theo over and over because he listens to what we want and he gets results. Great guy too!"
"We’ve gone back to Theo over and over because he listens to what we want and he gets results. Great guy too!"
Tom C.
"We count ourselves so fortunate to have met Chris Boyd when we were buying a house and selling two properties."
"We count ourselves so fortunate to have met Chris Boyd when we were buying a house and selling two properties."
Andy & Jean
"Was a great experience from selling our home to buying our new place. Great service, communication and attention to our needs. Highly recommended Rob and his team."
"Was a great experience from selling our home to buying our new place. Great service, communication and attention to our needs. Highly recommended Rob and his team."
Kristina W.
"From start to finish. Rob made the process of selling our home and purchasing another a very positive and successful experience. His attention to detail, professionalism and expertise with marketing enabled us to get top dollar. He is creative, personable and willing to go above and beyond. We highly recommend Rob. Lots of thoughtful touches that make him a leader in his field."
"From start to finish. Rob made the process of selling our home and purchasing another a very positive and successful experience. His attention to detail, professionalism and expertise with marketing enabled us to get top dollar. He is creative, personable and willing to go above and beyond. We highly recommend Rob. Lots of thoughtful touches that make him a leader in his field."
Jenn & Mike S.
"Rob went above and beyond to satisfy our every need and make what could have been a very stressful process, pleasurable and stress-free. Thanks Rob! We couldn’t have picked a better advisor."
"Rob went above and beyond to satisfy our every need and make what could have been a very stressful process, pleasurable and stress-free. Thanks Rob! We couldn’t have picked a better advisor."
Neal & Brigitte H.
"I felt like we had known each other for years."
"I felt like we had known each other for years."
S.R.
"Great realtor. I have bought and sold a few properties thru Steve. Highly recommend him. Great knowledge of the Whistler market and great negotiator."
"Great realtor. I have bought and sold a few properties thru Steve. Highly recommend him. Great knowledge of the Whistler market and great negotiator."
Galib K.
"Thank you Martina and Steve for showing us wonderful Whistler properties. Definitely a huge bonus to work with realtors with extensive local knowledge, yet understand the needs of out-of-town buyers. Highly recommended!"
"Thank you Martina and Steve for showing us wonderful Whistler properties. Definitely a huge bonus to work with realtors with extensive local knowledge, yet understand the needs of out-of-town buyers. Highly recommended!"
Albert Y.
"We were referred to Steve and could not have been happier. We are not local to BC and had to fly in numerous times over 12 months to make our decision. Steve took us on multiple site visits and was very patient with our process. We finally found the perfect property. You will not be disappointed with Steve as your agent."
"We were referred to Steve and could not have been happier. We are not local to BC and had to fly in numerous times over 12 months to make our decision. Steve took us on multiple site visits and was very patient with our process. We finally found the perfect property. You will not be disappointed with Steve as your agent."
Mark E.
"Steve helped us get into our first property in Whistler. Steve coached us through the process and kept everything on track. I would highly recommend anyone to get in touch with him for such an important purchase."
"Steve helped us get into our first property in Whistler. Steve coached us through the process and kept everything on track. I would highly recommend anyone to get in touch with him for such an important purchase."
Dennis T.
"Steve and Martina have been exceptional - whether buying or selling (I have used their services for both), they have proven to be professional and proactive, and accommodating too to overseas time zones for communications. I have the highest regard for their work on my behalf."
"Steve and Martina have been exceptional - whether buying or selling (I have used their services for both), they have proven to be professional and proactive, and accommodating too to overseas time zones for communications. I have the highest regard for their work on my behalf."
Lawrence W.
"Steve listened to our needs, kept us always informed and was skillful at negotiating for us a price that was substantially below the listing price. I would encourage and recommend his services to friends and family. Next time we are in the market to buy or sell real estate in Whistler, we will once again be seeking his services."
"Steve listened to our needs, kept us always informed and was skillful at negotiating for us a price that was substantially below the listing price. I would encourage and recommend his services to friends and family. Next time we are in the market to buy or sell real estate in Whistler, we will once again be seeking his services."
Saverio S.
"Steve helped us with our first purchase in Whistler in 1997. It was a nice two-bed condo perfectly suited to our young family. Steve’s expertise in the market, knowledge of what we needed and ability to get a good price for us was invaluable. Completing the purchase wasn’t the end of the service Steve provided. We knew that, someday, we would need a larger place in Whistler as our family grew. Over the years, Steve faithfully kept us updated on the Whistler market, new developments, sales trends and ideas of where we should look. Steve’s advice on location and value was always appreciated. In 2011, Steve found us the place we’ve always been looking for. Once again, Steve was great at advising on a fair price and assisting with both the purchase of the new place and the sale of the original place. We’re lucky to call Steve a friend and will certainly look to him in the future if we ever sell or buy in Whistler."
"Steve helped us with our first purchase in Whistler in 1997. It was a nice two-bed condo perfectly suited to our young family. Steve’s expertise in the market, knowledge of what we needed and ability to get a good price for us was invaluable. Completing the purchase wasn’t the end of the service Steve provided. We knew that, someday, we would need a larger place in Whistler as our family grew. Over the years, Steve faithfully kept us updated on the Whistler market, new developments, sales trends and ideas of where we should look. Steve’s advice on location and value was always appreciated. In 2011, Steve found us the place we’ve always been looking for. Once again, Steve was great at advising on a fair price and assisting with both the purchase of the new place and the sale of the original place. We’re lucky to call Steve a friend and will certainly look to him in the future if we ever sell or buy in Whistler."
Brian S.
"We engaged Steve to assist us in the purchase of a Whistler property in Kadenwood, as well as the subsequent sale of our town-home on Blackcomb. We were very appreciative of all the forthright advice provided by Steve and his intricate knowledge of the local market was invaluable. As part of the process, Steve also introduced us to a top-class home builder and an award-winning architect, showing a true understanding and appreciation of the high quality of workmanship we were seeking in the building of our new Whistler home. We would have no hesitation in recommending Steve to anyone seeking to purchase or sell a Whistler property."
"We engaged Steve to assist us in the purchase of a Whistler property in Kadenwood, as well as the subsequent sale of our town-home on Blackcomb. We were very appreciative of all the forthright advice provided by Steve and his intricate knowledge of the local market was invaluable. As part of the process, Steve also introduced us to a top-class home builder and an award-winning architect, showing a true understanding and appreciation of the high quality of workmanship we were seeking in the building of our new Whistler home. We would have no hesitation in recommending Steve to anyone seeking to purchase or sell a Whistler property."
Charles S.
"Steve has handled all our property transactions since we bought our first home in Whistler in the late 1990’s. He has helped us to buy, sell, upgrade and to assess whether to buy a plot to build our dream home! Not only does he know the market intimately, he also has a thorough understanding on the history of the market. That allows him to advise his clients on the right properties for them in the right locations; far more important than just showing the latest listings that happen to be on the market. Our experience with Steve has always been one of great professionalism. He is charming, always available, prompt with his communication and walks alongside his client all the way through the process. That makes him both a pleasure to work with and someone you can trust unconditionally."
"Steve has handled all our property transactions since we bought our first home in Whistler in the late 1990’s. He has helped us to buy, sell, upgrade and to assess whether to buy a plot to build our dream home! Not only does he know the market intimately, he also has a thorough understanding on the history of the market. That allows him to advise his clients on the right properties for them in the right locations; far more important than just showing the latest listings that happen to be on the market. Our experience with Steve has always been one of great professionalism. He is charming, always available, prompt with his communication and walks alongside his client all the way through the process. That makes him both a pleasure to work with and someone you can trust unconditionally."
Mark H.
"Working with Phil was an absolute pleasure from beginning to end. His professionalism, responsiveness, and knowledge of the market made the entire buying process smooth and stress-free. He took the time to understand our needs, provided thoughtful advice, and consistently stayed ahead of each step. From negotiations to handling the paperwork, Phil managed everything with skill and attention to detail. We couldn’t be happier with the outcome and highly recommend him to anyone looking for a dedicated and trustworthy real estate professional."
"Working with Phil was an absolute pleasure from beginning to end. His professionalism, responsiveness, and knowledge of the market made the entire buying process smooth and stress-free. He took the time to understand our needs, provided thoughtful advice, and consistently stayed ahead of each step. From negotiations to handling the paperwork, Phil managed everything with skill and attention to detail. We couldn’t be happier with the outcome and highly recommend him to anyone looking for a dedicated and trustworthy real estate professional."
R & B T.
"Thank you for making our dream come true! We could not have done this without your guidance. You have gone above and beyond for us and we are forever grateful for your support and wonderful gesture!"
"Thank you for making our dream come true! We could not have done this without your guidance. You have gone above and beyond for us and we are forever grateful for your support and wonderful gesture!"
Brandon & Vivien
"Your team of professional, intelligent and overall good people has set the bar for the business. I've always enjoyed working with the rennie team, and this experience reinforces it further. Thank you for all your hard work, creativity and perserverance that has helped us create and validate this incredible development. All that, and we have a great time working together. Here's to the next one!Y"
"Your team of professional, intelligent and overall good people has set the bar for the business. I've always enjoyed working with the rennie team, and this experience reinforces it further. Thank you for all your hard work, creativity and perserverance that has helped us create and validate this incredible development. All that, and we have a great time working together. Here's to the next one!Y"
Grosvenor A.
"Thank you Phil for passing this on and thanks to you and Deanna for continuing to be such great ambassadors for Grosvenor. Your positivity, professionalism, commitment and execution is amazing."
"Thank you Phil for passing this on and thanks to you and Deanna for continuing to be such great ambassadors for Grosvenor. Your positivity, professionalism, commitment and execution is amazing."
James P.
"On behalf of our whole family - thank you! Your professionalism, dedication and follow through are unmatched and we couldn't be more pleased with our purchases at Salt & Meadow."
"On behalf of our whole family - thank you! Your professionalism, dedication and follow through are unmatched and we couldn't be more pleased with our purchases at Salt & Meadow."
D & P